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Sign up at herohere.live/signup, enter your business details, connect your Google Business profile URL, and choose your plan. The whole setup takes under 10 minutes. You can send your first review request the moment you finish.

No app is required to use HeroHere. The most common way to trigger a review request is to text your customer's phone number to your dedicated HeroHere line from any phone. You can also use the web dashboard from any browser. An iOS and Android app is available as an optional extra.

Just your customer's phone number or email address and optionally their first name. That's it. You don't need any account or login on the customer's side.

Starter ($30/month) includes everything you need to get more Google reviews — SMS and email requests, smart reminders, 30 review starters, and branding. Pro ($49/month) adds a full public booking page at herohere.live/your-name — with your services, hours, Google Maps, social links, and an online booking form. Available to any business type, not just restaurants.

Three ways: (1) Text your customer's phone number to your dedicated HeroHere SMS line, (2) forward an email to your HeroHere email address, or (3) enter the details manually in your web dashboard. On Pro, review requests fire automatically after every booking.

They receive a friendly SMS and email that feels personal rather than automated. The message includes a review starter — a pre-written sentence they can copy and paste straight to Google — and a direct link to your Google, Yelp, or TripAdvisor review page.

Review starters are pre-written sentences that make it easy for customers to leave a review. Instead of staring at a blank box, they see something like "Fresh pasta, incredible atmosphere — highly recommend!" and can copy it, tweak it if they want, and post it in under a minute. Each business type has 30 starters.

Yes. You can add your own custom starters, edit the default ones, and set a specific order for how they rotate. You can also deactivate any defaults you don't want to use.

Mode A sends your customer directly to your Google review page — clean, simple, and fully compliant with Google's terms of service. Mode B shows a thumbs up or down first. Customers who tap thumbs up are sent to Google; those who tap thumbs down are directed to a private feedback form that reaches you directly.

Up to 3 reminders within a 3-month window. The first is the initial request. The second lands the following day. The third goes out on the next Saturday morning. The fourth (if all three go unanswered) lands Tuesday or Wednesday, 9-11 days after the initial request. After that, no more messages.

Yes. Switch from the automatic schedule to a custom schedule where you set the gap in days between each reminder. The minimum 2-day gap and maximum 3-reminder cap still apply regardless of your settings.

Reminders stop automatically when: the customer clicks your review link, the customer replies STOP, you manually cancel reminders for that customer from your dashboard, or the maximum of 3 reminders has been sent.

Yes — from your dashboard, you can cancel all pending reminders for any customer with a single tap. Useful if a job had issues or a customer asked you directly not to contact them.

Yes. Every message sent through HeroHere includes a clear opt-out mechanism. Any customer who replies STOP is immediately and permanently removed from all future messages across both SMS and email. Our message timing and content is designed to comply with Canada's Anti-Spam Legislation.

Yes. All email communications include an unsubscribe link and comply with CAN-SPAM requirements. Email unsubscribes are processed automatically and permanently.

They are immediately removed from all future messages — both SMS and email — for your account. This happens automatically with no action required from you. The opt-out status is permanent unless they explicitly re-subscribe.

Your first 5 customers are completely free. We save your card but don't charge it until your trial ends — either when you've sent 5 requests or after 7 days, whichever comes first. After that you are charged automatically at your plan rate with no warning email.

Yes, absolutely. Cancel from your dashboard settings at any time. Your account stays active until the end of your current billing period. No cancellation fees, no questions asked.

Log into your dashboard, go to Settings, and select your new plan. Upgrades take effect immediately and the price difference is prorated. Downgrades take effect at the start of your next billing period.

All major credit and debit cards via Stripe — Visa, Mastercard, American Express, and Discover. We do not currently accept PayPal, bank transfers, or cryptocurrency.

Google Reviews, Yelp, and TripAdvisor. You can link to one or multiple platforms — customers will see the link to whichever platform you have configured in your settings.

Each HeroHere account is tied to one business location. If you have multiple locations, each needs its own account and subscription.

Yes. The web dashboard works from any browser. The booking link (Pro plan) can be embedded on any website using an iframe or standard link. No plugins or integrations required.

They are taken directly to your Google review page (Mode A) or shown a thumbs up/down screen first (Mode B). Mode A is the recommended option — it is clean, simple, and Google-compliant.