How it works

Three steps.
Zero hassle.

No complicated setup. No training. No app required. If you can send a text message, you can use HeroHere โ€” starting today.

01

Trigger a review request

The moment you finish a job, serve a customer, or complete an appointment โ€” send a review request. You choose how:

  • Text your customer's phone number to your dedicated HeroHere line
  • Forward an email with their contact details
  • Use the web dashboard from any browser
  • Let the booking system do it automatically โ€” Pro plan only

Every method takes under 10 seconds. Works from any phone, any carrier, anywhere.

๐Ÿ“ฑ
Text to trigger
Text +1 866 811 4376 with your customer's number
๐Ÿ“ง
Email forward
Forward customer email to requests@herohere.live
๐Ÿ–ฅ๏ธ
Web dashboard
Enter name and number in your dashboard
๐Ÿ“‹
Auto (Pro only)
Fires automatically after every booking or visit
02

Your customer gets a personal message

Within seconds, your customer receives an SMS and email that feels warm and human โ€” not like a corporate automated blast.

The message includes a review starter โ€” a pre-written sentence they can copy straight to Google. One tap lands them directly on your review page.

  • 30 starters written specifically for your industry
  • Rotating randomly so every message feels fresh
  • Fully editable โ€” add your own starters anytime
  • Your logo and brand colours appear in the email
Messages ยท HeroHere ยท Today 4:12 PM
Hi Sarah! Thanks for visiting Mario's Trattoria tonight. We'd love a quick Google review.
โญ Leave a Google Review
"Fresh pasta, incredible atmosphere โ€” made us feel like regulars from day one."
โ˜…โ˜…โ˜…โ˜…โ˜…
Tap to review on Google โ†’
Done! Gave you 5 stars โญ See you Friday!
03

Smart follow-ups do the rest

If your customer doesn't respond the first time, HeroHere sends up to 3 follow-up reminders timed for the days when customers are most likely to write a review.

You do nothing. You hear nothing. Reviews arrive in your dashboard and you get an SMS notification for every new one.

  • Reminders stop the moment they review or reply STOP
  • Maximum 3 reminders within a 3-month window
  • Minimum 2-day gap between messages โ€” never spammy
  • Saturday reminders land when customers have time
  • Cancel any customer's reminders with one tap
Auto reminder schedule
Day 1 โ€” Immediately
Initial review request sent
SMS + email delivered instantly
Day 2 โ€” Reminder 1
Friendly follow-up
A gentle nudge the next day
Next Saturday โ€” Reminder 2
Weekend timing
When customers are relaxed and have time
Day 9โ€“11 Tue/Wed โ€” Reminder 3
Final follow-up
Then stops โ€” never more than 3

See it working with your first 5 customers โ€” free

No lock-in. No complicated setup. Card saved but not charged for 5 customers or 7 days.

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