Send a review request
Recent requests
| Customer | Sent | Status | Reminders | Actions |
|---|---|---|---|---|
| No requests yet — send your first one above. | ||||
Import customers from CSV
How it works
Upload a CSV with your existing customers. We'll queue a review request for each one. Duplicates and opt-outs are automatically skipped.
Sarah Johnson, +16135550100, sarah@email.com
Mike K, +14165550188,
Phone or email required per row. Both is better — SMS gets higher open rates.
Click to upload or drag & drop
CSV files only · Max 5,000 rows
Confirm all of the following. This is logged with a timestamp and IP for compliance.
Import queued!
Review requests will go out over the next few hours. Track progress in Customers.
Review requests
| Customer | Sent | Status | Reminders | Actions |
|---|---|---|---|---|
| No review requests yet. | ||||
Customers
| Name | Contact | Added | Status | Actions |
|---|---|---|---|---|
| No customers yet. | ||||
Review starters
Pre-written review starters sent to your customers inside the review request. They copy and paste directly to Google. Active starters are randomly selected. Deactivated starters move to the bottom and are skipped.
Add a custom review starter
Keep it authentic, specific, and under 200 characters for best results.
Reservations & bookings
| Customer | Date | Time | Service | Status | Actions |
|---|---|---|---|---|---|
| No bookings yet. Share your booking link to get started. | |||||
Account & branding
Account details
Used to identify you when texting customer numbers to your HeroHere line.
Shown in every message sent to customers.
Determines which review starters are sent to your customers.
Branding
Click to upload your logo
JPG, PNG, SVG, WEBP — any sizeReview settings
Booking page profile
Hours of operation
One service per line: Service name | Price — price is optional.
Links & location
Google Maps → Share → Copy link
Reminder schedule
HeroHere sends up to 3 reminders per customer, always with a minimum 2-day gap. The schedule below reflects the default timing — optimised for the highest response rate.
Sent immediately after you trigger it
Next day if no response
Saturday morning — highest response rate
Mid-week follow-up if still no response
All reminders stop automatically when a customer clicks the review link or replies STOP. Custom scheduling available on request — contact hello@herohere.live.